The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. **Position is hybrid remote eligible, 3 days in the office and 2 days remote, and saturdays/holidays would be remote. New Hires are eligible for a $1,000.00 sign on bonus.** Effectively communicates and assists bot