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International Client Services Specialist
Description Responsibilities Provide day-to-day personalized customer service following the quality standards defined by the Bank for this client segment Ensure transactions are processed within service levels by all units of the Bank; escalates to Management issues related to products and transaction processing, and follows through their resolution Address and solve client concerns, claims and queries, ensuring that the process of customer claim resolution is administered within the established parameters of quality and efficiency Coordinate with multiple units of the Bank to exceed customer service expectations; and regularly follows up on the status of customer requests Keep abreast o
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