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Firstech Operations Manager
DUTIES AND RESPONSIBILITIES Manages dual site lockbox and payment research departments comprised of non-exempt team members. Ensures appropriately skilled individuals are hired, goals and productivity targets are clearly defined; coach staff as needed to meet set goals. Participate in systems and process improvement discussions and ensure an evergreen procedures library. Conducts regular staff meetings, champions training and development, addresses performance issues with professionalism, and completes performance appraisals timely. Participates and makes decisions with input from sales, IT and operations to ensure projects and issues are resolved timely. Evaluates and analyzes data to determine root cause of i


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