Position Summary:

An intensive entry-level technology program consisting of four, six month assignments with exposure to IT Development, IT Operations, IT Security and IT Compliance. This experience is designed for high caliber candidates to gain an accelerated understanding of the Federal Home Loan Bank system, products, customers, and technology. This position offers a dynamic, collaborative and team-focused environment. The candidate will learn and participate in examining existing technical processes; supporting external and internal customers in developing technical solutions; apply analytical and problem-solving skills to help identify, communicate and resolve system issues.

Candidates selected to join the program will begin their employment in July 2022.

Duties & Responsibilities:

• Manage the resolution of inquiries and issues ranging from basic to complex with a high level of service. This may involve working jointly with other departments and/or communicating across groups.
• Working with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Assist in software releases and roll-outs, and communicate to the end users about status and project conditions.
• Collaborative role including daily interaction with product owners and stakeholders on high performing delivery teams to implement software improvements and upgrades.
• Develop and maintain the continuous integration/continuous deployment pipeline to perform code deployments and releases.
• Support the accurate and timely resolution of customer and internal constituent's questions and concerns. Offer assistance that is in compliance with bank policies, procedures, and business processes.
• Measure, monitor, and report on a variety of inbound and outbound departmental reports and metrics.
• Systematic gathering, recording, assigning meaning, and suggesting conclusions from a quantitative and qualitative, risk, return, perspective with the goal of supporting decision making, enhancing products, product design, metric reporting, and support of training.

  Requirements:

• Bachelor's degree in Engineering, Computer Science, Math, or related field.
• 3.0 minimum undergrad GPA.
• 1 - 3 years of experience working in the technology field.
• Knowledge of Agile methodologies.
• Experience with desktop and server operating systems, including MS Windows, Server, and Office Products.
• Experience with IT troubleshooting principles and techniques.

  Knowledge, Skills, Abilities & Behaviors Required:

• High degree of professionalism with strong communication (written, verbal and listening) skills in order to share ideas in both technical and user-friendly language.
• Ability to self-start and self-motivate, a willingness to take an active role to drive results by collaborating with peers and demonstrating leadership
• Strong teamwork ethic by demonstrating ability to work at ease with both technical and non-technical users.
• Attention to detail with respect to data, security, documentation, following policies, procedures, rules, and regulations.
• Proven ability to develop, analyze and effectively interpret data.
• Critical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Appropriately solicit, accept and synthesize ongoing performance feedback.