*This is NOT a remote position*

The Wire Department Manager reports to the CFO and will primarily be responsible for processing incoming wires and outgoing domestic and foreign wire transfers for consumer and business customers accurately and timely through the Wire Transfer System. Additional, responsibilities include assisting to identify process improvements, policy & procedure creation and updates, serve as a point of contact for external and internal audits, and assist with system enhancements/project implementation.  The Wire Department Manager works closely with our Retail & Treasury Management staff, as well as other functional areas of the bank to ensure customer’s needs are met or exceeded while meeting corporate goals and objectives.

Essential Job Functions include, but are not limited to:

• Enter, verify, modify, and release of incoming and outgoing wire payments, both domestic and foreign, in US Dollars & Foreign currencies (Domestic and FX Wires)
• Addresses and resolves complex customer service issues and inter-department issues through research and analytics of incoming and outgoing wires while performing and reviewing tasks requiring manager level interaction.
• Ensure timely and accurate processing of wires within internal policy standards
• Responsible for maintaining internal wire policies & procedures, as well as wire documents, forms, agreements and/or service addendums
• Administration and maintenance of wire systems including but not limited to upgrades, updates, or user access
• Plan, design and implement an overall risk management process and policies for the Wire Department
• Recommend and assist in the development and implementation of procedures designed to mitigate risk in the Wire Department
• Ensure compliance with regulations, bank policies, and procedures
• Ability to cultivate relationships with affluent internal associates and external customers
• Demonstrate positive, proactive, and friendly interpersonal skills, as well as customer service support in a fast-paced environment
• Manages Wire personnel including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Skills and Abilities Required to Perform Essential Job Functions:

• Strong internal and external customer service focus.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to prioritize tasks without direction.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Possess a high degree of integrity when dealing with sensitive information.
• Ability to work with individuals across all levels of the organization.
• Ability to be a proactive and energetic team player.
• Ability to be a self-starter and adapt to a fast-paced work environment.
• Ability to work under high pressure and short deadlines.
• Exhibit ownership over department and responsibilities.

Education, Experience and Qualifications:

• College degree or equivalent experience strongly preferred.
• 2-3 years’ experience previous banking experience required, wire transfer experience preferred.
• Knowledge or experience in FX transactions preferred.

Physical Requirements of Essential Job Functions:

The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical or an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc.

Working Conditions:

• Typical office environment
• Extended viewing of computer screens
• Regular office hours are Mon thru Friday from 8am to 5pm. At times, working outside of the stated regular hours may be required.
• Occasional travel may be required

Typical office working conditions. Indoor and environmentally controlled. The noise level is typical of most office environments.  

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.

United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

Please note: UFB does not accept resumes from independent recruiters or external staffing agencies for any of our openings unless we have an agreement in place, signed by the VP of Human Resources.

Education, Experience and Qualifications:

• College degree or equivalent experience strongly preferred.
• 2-3 years’ experience previous banking experience required, wire transfer experience preferred.
• Knowledge or experience in FX transactions preferred.