PURPOSE

The Deposit Operations Systems Administrator is responsible for the system administration of multiple operational systems including the banking core user administration, retail account opening systems, and wire processing systems including the Federal Reserve EUAC administration role.  This role serves as the primary contact for both retail and back-office staff for system related issues and management.  The Deposit Operations Systems Administrator is responsible for the implementation of enhancements, upgrades, and distributions of critical banking systems throughout the bank. This role includes training to various business line employees on a variety of changes and new applications as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• System administrator for the Bank’s FIS suite of applications including the DO/SRM/Contact Center, Teller Insight, Branch Capture- Sendpoint, eWire, Client Portal, SmartSign, Mobile Banker, and IDP Payments One.
• Serve as the liaison between vendors specifically the Core Processor (FIS) on retail banking applications issues and enhancements.
• System administrator for other operational systems such as the Federal Reserve and Card @ Once.
• Responsible for the implementation of new software releases for delivery systems including FIS IBS sales & Service Suite, Teller Insight and Branch Capture.
• Maintain master forms matrix, create new forms as needed, working with both the forms vendor (WKFS) & FIS to place on servers for systems access and to ensure accuracy.
• Customize retail banking applications to meet the Bank’s needs.
• Provide end-user support to troubleshoot software issues, which may occur after hours and/or on weekends.
• Provided training on systems and applications, as needed.
• Play a key role in the internal Platform Improvement Team for system improvements & efficiency.
• Monitor and review notifications received from a variety of vendors including the core processor for system-related changes, issues, upgrades/pace changed and new forms distribution.
• Responsible for creating and maintaining training manual related to customer service platform software.
• Review of system upgrades including testing
• Prepare for audits, ensuring procedures are updated when systems have changes or new systems are onboarded.
• Responsible for ensuring daily transmission of Teller Insight transaction extracts occurs.
• Attend trainings as necessary to stay up-to-date on all systems, applications and software this role supports.
• Complete all internal Bank training as assigned and required.
• Exhibit ability and desire to embrace and enhance the Dedham Savings culture.
• Perform additional duties as requested, needed, or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of ten years operations banking experience
• Knowledge of banking systems, FIS preferred
• Familiarity with bank regulations
• Excellent computer and technical skills
• Bachelor’s or associate degree or related experience
• Excellent interpersonal, internal customer service skills
• Professional oral and written communication skills
• Excellent with organization and time management
• Detail oriented work ethic
• Internal customer service focus
• Self-motivated, energetic
• Ability to work independently as well as a team member