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ALSAC/ St. Jude
Memphis, Tennessee
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IT Service Desk Intern
WHAT YOU'LL DOThe IT Service Desk Intern is responsible for handling inbound calls and tickets related to supporting Firstech agents. In addition, this position assists with setting up new agents and other related tasks. WHAT YOU'LL BRINGDuties:Assist Service Desk Specialist, onsite mentors, and managers with special projectsAssist with incidents and onsite support as neededMake outbound calls to assist with projects, follow up with agents and collect informationMaintain documentation for received calls and job function responsibilitiesResolve problems by gathering information, determining the customers' needs, and conducting research to find a correct solu
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