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Clear Mountain Bank

Bruceton Mills, West Virginia

Lifetime Paradigm, Inc

Newport Beach, California

Market of Choice

Eugene, Oregon

Behymer Sorenson & Price LLC Logo
Behymer Sorenson & Price LLC

Grants Pass, Oregon

Mooney & Thomas, PC

Aurora, Illinois


STONEHAM, Massachusetts

Weber-Stephen Products LLC

Palatine, Illinois

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Tampa General Hospital

Tampa, Florida


STONEHAM, Massachusetts

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Simonet Financial Group, LLC

Kyle, Texas

PitchBook Logo

New York City, New York

American Veterinary Medical Association (AVMA)

Schaumburg, Illinois

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IT Service Desk Specialist
Duties/ResponsibilitiesRespond to inbound technical calls and helpdesk tickets in an efficient, courteous, and knowledgeable manner.Ensure that all calls taken have been resolved and if not resolved, ensure escalation has been done and the associate has been contacted.Proactively determine ways to improve support/service and reduce the number of inbound calls.Maintain an open line of communication regarding events, outstanding issues, and client follow-up.Assist with installation and/or upgrade of software and hardware.Resolve problems by gathering information, determining the customers' needs, and conducting research to find a correct solution.Acquire and maintain a working knowledge of a wid

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