Details
Posted: 01-May-22
Location: Grand Rapids, Michigan
Salary: Open
Internal Number: BORRO003109
Be Safe, Be Healthy, Be Independent! Are you an experienced Loss Mitigation / Collections professional looking to progress in your career? If so, we need you!
At Independent Bank , we know that you want to be independent, with career growth and stability from an employer you can trust. Investing in your career can feel overwhelming when there are so many choices, and we understand your time is valuable. We are committed to making a positive difference in the lives of our clients, shareholders, and the communities we serve, and will empower you to Be Independent.
About the Job:
The Borrower Assistance/Mitigation Manager, AVP will work closely with the VP Retail Collections in managing delinquency control for the retail collections department. The Borrower Assistance/Mitigation Manager will provide daily supervision and work direction to loss mitigation and Borrower Assistance Team counselors. The manager will direct team members in the efficient resolution of collections and loss mitigation in order to reduce exposure, loss and maintain delinquency/loss ratios that are compliant with regulatory and investor guidelines.
Why You Should Apply:
- Competitive compensation package.
- Accommodating and flexible paid time off.
- A knowledgeable, goal-driven, and exciting team of colleagues.
- Exposure to different areas of banking and the ability to work with leaders within the industry.
- Community-focused events and volunteer opportunities.
What You Will Do:
- Directly manage loss mitigation and early collections team.
- Train new employees, serve as mentor, and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge
- Work with team members to address escalated or more complex cases and provide problem resolution. Coordinate escalated issues to management and/or other departments as appropriate.
- Supervise the analysis of financial statements, tax returns, credit reports, valuation reports and title reports in order to approve appropriate resolutions for customers
- Aid in the creation, evaluation and implementation of policies and procedures that improve the risk infrastructure, ensure quality and align with regulatory and investor guidelines.
- Review performance results and address successes and failures
- Set goals for teams and for individual team members.
- Assist in developing and managing dialer campaigns.
- Monitor employee work to ensure quality standards and regulatory requirements are met.
- Review and provide recommendations for loss mitigation options and charge offs.
- Prepare and submit departmental reports as requested
- Ensure compliance with all applicable laws and regulations as well as internal policies and procedures
- Performs other related duties as assigned.
What We're Looking For:
- Bachelor's degree in business with an emphasis in management or finance preferred
- 3+ years collection experience
- 3+ years loss mitigation experience
- 1+ year(s) management experience preferred
- Strong knowledge of investor, insurer and portfolio loss mitigation and collection policies and procedures.
- Strong understanding of all applicable state and federal laws and regulations pertaining to collections, bankruptcy, foreclosure and credit reporting.
- Excellent interpersonal, presentation and communication skills.
- Excellent analytical, problem-solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information
- Demonstrated strong skill set for organization and attention to detail
- Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents
- Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
Be Bold. Be YOU. Be Independent!
