Join the Coverys Product & Service Development team!

The Product Systems Analyst gathers business requirements and validates product-related system changes to help ensure that insurance products, correspondence and related internal resources are produced in compliance with state regulations.  Works with interdepartmental teams on formatting and design of forms and endorsements, documentation and validation of changes to the document generation and review systems, testing of new products, and support of the Underwriting staff.

Our preference is for this person to sit in one of our three offices (Boston, MA; East Lansing, MI or Omaha, NE). 

Essential Duties & Responsibilities

• Manage policy issuance system workflows and staff access

• Write and maintain business requirements for new or modified products and policy issuance by consulting with the Product Development team

• Work with IT, Actuarial and Underwriting to optimize implementations

• Maintain policy document templates and template logic

• Perform user acceptance testing and regression testing for issuance-related system updates

• Perform user acceptance testing for template changes and resource updates

• Adhere to team processes while making recommendations for improvements

• Maintain automated product resources including web forms, lookup tables and Tableau dashboards

• Assist in Product Development and Underwriting projects as needed

• Creation and formatting of documents for staff utilization and reference

• Provide training to business units on internal resources

• Provide training to Underwriting on the policy issuance process

Education, Experience, Competencies & Values

• Bachelor's degree (B.A./B.S.) from a four-year college or university preferred; or three to four years related experience and/or training; or equivalent combination of education and experience

• Willing to complete requirements of the RPLU or CPCU designation.

• Knowledge of and experience in insurance is preferred.

• One to two years' experience working on system projects involving business and/or technical requirements gathering and user acceptance testing

• Proven analytical, decision making and problem-solving abilities

• Ability to learn new processes, applications, systems and workflow concepts – the employee will be required to become proficient in the use and understanding of the Company's core underwriting operating systems

• Demonstrated success working independently and with cross-functional teams

• Strong attention to detail, process, deadlines and quality results.

• Strong communication skills, both verbal and written.

• Ability to interact with a wide variety of clients, both internal and external.

• Self-motivated to develop unique approaches to special projects.

• Preferred experience working with SQL server databases including writing scripts