Additional Duties:

• Responsible for all technical and process aspects of Encompass LOS, including analysis, planning, testing, and implementation of related projects and tasks.
• Demonstrate understanding of all types of Encompass business rules, forms and tools, milestones, personas, roles, and eFolder setup functions, including documents and all condition types.
• Design, document, and implement solutions by creating or modifying system workflows, Loan Templates, Custom Input and Print Forms, Pipeline Views, and Reports.
• Manage Encompass enhancements by testing new functionality, deploying to a production environment, and communicating to end-users; Monitor Encompass updates and address system configuration updates where needed.
• Develop working relationships with ICE Mortgage Technology's support department, including the professional services group.
• Provide support for internal user requests while troubleshooting issues, escalating items to management, and Ellie Mae technical support as needed.
• Educate business units on new Encompass features.
• Create and maintain retail lending system end-user setups and permissions.
• Partner with Loan Officers and Business Units to remain aware of technology and process challenges and needs.
• Ensure change control and operational procedures are followed for production updates.
• Identify third-party integration opportunities to lending systems, bank core, and supporting systems; troubleshoot and resolved issues with existing interfaces.
• Serve as liaison between business units and technology teams.
• Administrative support of additional systems and special projects, as needed.

WHAT YOU'LL BRING

Knowledge of:

• Advanced experience administrating lending technology and processes.
• Comprehensive knowledge of lending policies, workflows, and technology.
• Comprehensive knowledge of project, process, and change management tools and methodologies.
• Comprehensive experience with scripting and automation technologies and programming languages, such as Java, XML, Visual Basic, and SQL
• Familiar with lending risk and compliance rules and regulations.
• Familiar with data mining and statistical

Ability to:

• Navigate communication, both written and verbal, with all leadership levels throughout the organization
• Demonstrate agility to solve problems.
• Exhibit meticulous attention to detail.
• Identify and communicate risks related to process and configuration changes while analyzing requirements and developing solutions.
• Perform system installations and maintain parameter configurations for Retail Lending platforms; Troubleshoot and resolve software problems and performance issues.
• Analyze business processes and recommend solutions to streamline leveraging process improvement and automation strategies.
• Facilitate Retail Lending Technology working group focusing on identifying and resolving process and technology challenges and governance of change and release management processes.
• Provide technical expertise, direction, and support for Retail Lending processes, technology, and federal regulations.
• Leverage existing and third-party technology to support effective and efficient lending processes.
• Demonstrate strong communication, presentation, and technical writing skills;

WHY IT MATTERS

The Business Systems Retail Lending Administrator is an experienced professional responsible for Busey's retail lending system configurations and customization, with a heavy focus on the administration of the Encompass platform. This position requires in-depth knowledge of loan origination processes and participants' operational job functions within the workflow.

EDUCATION, TRAINING & STANDARDS OF PERFORMANCE

• Bachelor's degree (or equivalent work experience) preferred; Encompass Administrator certification preferred
• Requires broad knowledge of retail lending systems and processes, including loan origination workflows, loan programs, and regulatory requirements
• Minimum 1-2 years' experience administering Encompass LOS for a medium to large user base (200-499 users ability to interpret and change existing system configurations, including but not limited to: business rules, triggers, forms, personas, workflows, and conditions.
• 1+ years interpreting plugin code
• 1+ years Java, XML, Visual Basic, or SQL coding experience
• Requires knowledge of Microsoft Office
• Willing to support upgrade and implementations during non-business hours

Standards of Performance:

Customer Service - Adheres to The Busey Promise service standards set by Service Excellence to anticipate and exceed the needs of our customers, both internal and external.

Functional Knowledge and Technical Skills - Skilled in job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.

Accountability - Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey.

Interpersonal Relations (Teamwork) - Interacts effectively with others to establish and maintain smooth working relations.

Analytical Thinking - Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.

Fostering Innovation - Developing, sponsoring, or supporting the introduction of new and improved methods, products, procedures, or technologies.

Flexibility - Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.

Oral Communication - Communicating ideas and information verbally to ensure that information and messages are understood and have the desired impact.

WORK ENVIRONMENT: Duties are performed in an office setting and include physical demands such as the manual dexterity and skill to operate standard office equipment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

The above statements are intended to describe the general nature of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties, and skills of the people so classified.

Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factor