Position Summary

Come join Lasco's team as a Financial Services Supervisor! In this position, you'll provide supervision and assistance to the Financial Services team while providing support for all of Lasco’s Core Financial Institution client base. You will have the opportunity to work on many facets of our Financial Institution service area and will help us provide the necessary support to the banking institutions we serve, so they can achieve their highest levels of success. 

The Financial Services Supervisor’s primary role will be to help institutions with new product sales and project oversight while also providing backup functions as needed. The successful candidate for this role will possess the skills necessary to identify product needs and implementation support for both current and future client institutions.

Come join a cohesive team of professionals who pride themselves on quality service and doing the best job possible! With over 50 years of experience, Lasco has adapted to an ever-changing landscape and continues to help our clients achieve success. 

Supervision Received

The Financial Services Supervisor will work under the supervision of the President, who will provide additional assistance on difficult support situations and will help coordinate work assignments with other staff as necessary. This position also requires considerable independence and judgment while acting within well-established guidelines and procedures.

Financial Services Supervisor Responsibilities, including, but not limited to:

• Assist Financial customers with all sales-related inquiries.
• Manage all Projects and help as needed for escalation or general questions.
• Oversight and management of Core Vendor Call information and item tracking.
• Assist with managing Core Vendor Support and Project escalation items.
• Assist with Financial Services support calls and research on client applications, oversee the assignment of tickets, and ensure timely communication of updates.
• Setup and attend Operations calls with banks and help assign follow-up research to Lasco support staff.
• Send out communications to clients regarding important alerts, action required, and other applications the clients utilize.

Lasco is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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Banking services; banking; bank services; financial services; financial; management; manager; supervisor; customer support; support services

Experience Preferred

• 5+ years of Management experience
• 5+ years of Financial Loan or Deposit Operations experience
• 5+ years of direct customer support experience