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Needham, Massachusetts

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Contact Center Associate
 Department:             Digital & Payments Department  Reports To:               Digital & Payments Manager  Summary:                 Primary focus is on managing customer contact and support. Participates in the day-to-day operations of the Digital & Payments Department. May act as a back-up for ACH and Wire origination, Reg E disputes, and Remote Deposit Capture. Major duties & responsibilities:  Manage large volumes of inbound calls in a timely and professional manner Strong focus on identifying customer needs, clarifying information, and issue resolution Act as an ambassador


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