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IT Service Desk Technician
WHAT YOU'LL DO The IT Help Desk Technician is responsible for handling inbound calls, tickets and assisting in the upgrade support of workstations. In addition, this position troubleshoots both software and hardware problems. Schedule: 5 Days 8:00AM - 5:00PM or 9:00am -6:00pm - Will be part of On-Call rotation: Monday - Sunday - Working Saturday 8:00AM - 12:30PM WHAT YOU'LL BRING Duties: * Respond to inbound technical calls and Service Desk tickets from associates in an efficient, courteous, and knowledgeable manner. * Ensure that all calls taken have been resolved and if not resolved, ensure escalation has been done and the associate has been contacted. *


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