Summary

Perform various back-office functions that support and maintain the Card Services operations, including bank support and troubleshooting and ATM/Debit Card functions.

Gulf Coast Bank & Trust Co. is an Equal Opportunity Employer/Veterans/Disabled.

Responsibilities

• Answer telephone calls received from internal and external bank clients, troubleshoot, and resolve issues related to Card Services products such as ATM/Debit Cards and Credit Cards.
• Reply to or redirect customer e-mails.
• Perform all functions relating to ATM and Debit cards, including ordering, maintenance to limits, and transaction research.
• Submit fraud related Debit Card dispute cases into the fraud system.
• Perform file and report reviews related to the Card Services products.
• Process return-mail of ATM/Debit Cards that are received by the department.
• Stay up to date on various Regulations and processes regarding ATM/Debit Cards.
• Review and work various Debit Card reports, Closed Account report, Non-post Debit Card transactions and Debit Card maintenance reports.
• Special Projects as assigned.

Required Skills/Experience/Education

• Proficient on computer (Bank applications, Internet, MS Word & Excel)
• Excellent customer service skills
• Excellent communication skills
• Attention to detail
• Accuracy
• Neatness
• Punctual
• Organized
• Adhere to deadlines

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.