The employee will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
They will be responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members, vendors, or contract technical engineers.
The employee will perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and assisting others with technical recommendations. Technical and/or elevated priority issues may result in occasional extended hours.
Provide exceptional customer service in person, via phone and email as appropriate
Resolve help desk issues including troubleshooting hardware and software issues
Perform administration duties including, report creation and analysis, system monitoring.
Support of operations by creating, editing, and distributing IT-related documents.
Excellent interpersonal skills.
Good written and verbal communication.
Good problem solving skills, and attention to detail.
Minimum of associate degree in computer related discipline (Computer Science or Information Technology). Relevant experience may substitute for degree requirement on a year-to-year basis.
Successful experience working in an end-user desktop support role or computer operations environment required.
Well versed in technical support of Microsoft Office, Windows 10.
Active Directory Administration Experience
Designs, plans and implements group policies for an enterprise environment. Designs, plans and implements group policies for an enterprise environment. General knowledge of Group Policy Objects (GPOs) implementing and determining effects.
Work pressure and interruptions occur regularly. Project implementation responsibilities, daily tasks, and problem resolution activities must be prioritized and managed effectively and efficiently. Involves ongoing exposure to constantly changing physical and ergonomic environments. Ability to respond quickly to emergencies and special user requests in a dynamic, networked environment; and communicate effectively with distraught or reactive individuals.
Generally good-minimum discomfort caused by noise, heat, dust, and other causes.
Safety, environmental and health concerns may demand constant attention. Work is primarily performed indoors with some potential for exposure to safety and health hazards related to electronics work.
Must periodically travel to other office sites.
Depending upon assignment, may require ordinary ambulatory skills sufficient to visit other offices; the ability to stand, walk and manipulate (lift, carry, move) light to medium weights.
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Ability to lift and work on equipment that may be located in tight or poorly lighted spaces.
Ability to lift and/or move up to 50 pounds.
Additional Salary Information: Salary negotiable, based to education and experience.
About Commercial Bank of Grayson
The Commercial Bank of Grayson began business in early 1891, filling a void as Grayson had no financial institution. On May 1, 1891, the bank’s first available statement of condition showed total assets of $15,882.70. The need for the bank and its acceptance by the community was demonstrated by its early success. The first cash dividend was paid to stockholders on June 2, 1894. Since that date, a cash dividend has been paid every year. No additional stock has ever been sold; increases have come through retained earnings.
Twenty–six local citizens invested in the original capital stock of the bank, the original Directors of the bank included Winfield Scott, Dr. A.T. Henderson, J. W. Hord, Mrs. Oliva A. Prichard, J. W. Burnett, R. M. Reid, Joseph Rupert, Jr., and Dr. John Wilson Strother. Dr. Strother was the principal stockholder and became the Chairman of the bank’s first Board of Directors and the bank’s first president. He was an active physician, farmer and lay preacher. Dr. Strother served as bank president until his death on January 8, 1935. In addition to Dr. Strother, the bank’s original employees included Winfield Scott-Cashier and W. H. Mitchell-Assistant Cashier.
Si...nce the bank began business during the term of Benjamin Harrison, it has served its customers continuously. The doors of The Commercial Bank have remained open thru recessions, money panics, and the Great depression. The Commercial Bank has continued to provide its customers with a wide array of financial services. Times have changed and so have the products desired by, and made available to, our customers. The Commercial Bank has remained at the forefront of the financial industry’s modernization in order to better serve current customers and attract new ones. Today, after more than a century the bank remains independent and locally-owned, as well as being Grayson’s second oldest business.
Since Dr. Strother’s term as bank president, four others have served in the same capacity including Wick H. Strother (1935-1956), Jack W. Strother (1956-1982), Jack W. Strother, Jr. (1982-2013) and Mark D. Strother (2013-present). The bank’s current Board of Directors includes Jack W. Strother, Jr. (Chairman); Linda Arnett; John Jordan; Willie D. Patton; Samuel J. Perry; David Price; and Mark D. Strother. Directors Emeriti are Mary Blanche Jungers and Von Loy Kiser. The bank’s executive officers include Mark D. Strother, President & CEO; Cynthia L. Hill, Vice President & Chief Operations Officer; Hilma Harned, Vice President. The executive officers work with a staff of 55 professionals whose top priority today remains the same as it was in 1891 - quality service for their customers and communities.
The original bank was located at what is now 102 West Main Street, Grayson. On April 11, 1892, The Commercial Bank moved to what is now 106 E. Main Street, Grayson and remained at that location for 89 years. On November 23, 1981 the bank’s Main Office moved to 208 E. Main Street Grayson. The Commercial Bank’s first branch opened on January 5, 1976 at 109 N. Carol Malone Boulevard, Grayson. On December 3, 1987, The Commercial Bank acquired the former Peoples Bank of Olive Hill, thus enabling the bank to better serve the western part of Carter County.