The IT Service Desk Intern is responsible for handling inbound calls and service tickets related to supporting Busey Associates. In addition, this position assists with setting up and deploying hardware.
WHAT YOU'LL BRING
Respond to inbound calls and service tickets in an efficient, courteous, and knowledgeable manner.
Maintain documentation for received calls and job function responsibilities.
Resolve problems by gathering information, determining the customers' needs, and conducting research to find a correct solution.
Ensure all calls taken have been resolved and if not resolved, perform necessary escalations and associate follow-up.
Maintain an open line of communication regarding events, outstanding issues, and client follow-up.
Proactively determine ways to improve support/service and reduce the number of inbound calls.
Strong oral and written communication skills
Strong customer service skills
Maintain confidentiality of Bank and customer information
Take independent action within established options and develop new procedures and approaches to problems when necessary
Maintain visual attention and mental concentration for extended periods of time
Perform duties and make decisions with patience and tact under frequent time pressures
WHY IT MATTERS
The Service Desk Intern will be responsible for supporting the organization's technology needs. These may include password resets, hardware and network troubleshooting, onboarding of new associates and deploying hardware.
EDUCATION & TRAINING
Requires Intern to be a part of a Degree seeking program
Excellent customer service skills, with a genuine desire to help others.
Knowledge of Windows 10 and Office 365 required.
General knowledge of PC hardware
Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.
Internal Number: ITSER03724
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.