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Collier County Board of County Commissioners

Naples, Florida

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Quality Assurance Specialist
WHAT YOU'LL DO The Quality Assurance Specialist is vital to ensuring that all customer and account maintenance is accurately verified. This is crucial to providing a positive customer experience while ensuring all organization policies and procedures are being followed. WHAT YOU'LL BRING Duties: Analyze CIF and account level maintenance to ensure all bank and federal policies and regulations are adhered to. Communicate with Lines of Business to report account maintenance and documentation errors and inaccuracies. Review and manage daily reports while maintaining daily records for error tracking and timely resolution. Verify all deposit rate changes are correct on the bank website and intra


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