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Data Entry & CIF Manager
DUTIES AND RESPONSIBILITIES Responsible for training and support of new Data Entry & CIF Specialists. Ensure on going training and development for the team through regular meetings and the posting of resources and announcements on the Centralized Service Support - Data Entry page On The Level. Lead, direct and manage the Data Entry & CIF Specialists while partnering with cross line of business teams to present and communicate expectations, impacts and timelines to clients Conduct performance reviews and hold regular coaching sessions with Data Entry & CIF Specialists to ensure standards of service excellence are upheld. Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as reques
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