Position Description The Branch Manager’s primary responsibility is to manage a branch’s daily operations and staff. Additionally, the Branch Manager will be expected to service and expand the bank’s customer base through daily customer engagement and by promoting 1st State Bank through community involvement.
Demonstrates and ensures that branch employees provide excellent customer service in accordance with 1st State Bank’s Mission and Vision.
Is primarily involved with the management and administration of branch office to ensure compliance with all banking laws and regulations and that bank goals are met.
Provides on-site leadership, motivation and direction for the branch staff.
Expands the customer base and bank profitability through outbound calling and quality customer service.
Integrates accounts and services with customers’ needs.
Actively gets involved in the community in order to market and promote 1st State Bank and its services.
High level of customer engagement, including off site place of business meetings with customers.
Bachelor’s degree desired
Three or more years of business banking sales and service required
Experience managing a diverse workforce
Demonstrated ability to develop and work within a team environment
Proven commitment to quality
Ability to proactively solicit new business
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to resolve complex problems with minimal guidance
About 1st State Bank
The Bank’s principal strategies are:
Offering our customers front-line personnel with decision making authority that allows them to respond quickly and efficiently.
Emphasizing personalized customer relationships complemented by the convenience and efficiency of technology.
Offering competitively priced bank accounts and services designed to respond to the needs of the local community.
Focusing on loans for professionals and businesses, residential mortgage lending and personal loans.
Providing employees and customers ready access to senior management for issues beyond the authority of front-line personnel.
Emphasizing our local board of directors and management and their extensive experience and knowledge of our market area.
Highlighting our local ownership and the benefits of doing business with an organization that is locally owned.