Work with the Deposit Operations Team to complete a wide variety of assigned deposit-related functions accurately and in compliance with established policies and procedures.
1. Exception Processing
Responsible for monitoring, researching, and processing a variety of exception items on a daily basis such as, but not limited to:
Incoming and outgoing return items, including check, ACH, & card services
Reclamation and death notice entry
Prenotification and notification of change
2. Wire Transfer Processing
Perform daily wire transfer functions such as, but not limited to:
Monitoring wire transfer email;
End of day closing functions including posting verification and balancing;
Wire call backs;
Input, verify, and releasing outgoing wire transfers and releasing incoming wires in accordance with policy and procedure.
3. Client Services
Properly identifies Clients adhering to guidelines noting in the Client Identification Policy
Maintains outstanding internal and external Client service relations through courteous and responsive support
Assist other departments, as needed, by providing counsel and information as it relates to the Deposit Operations’ policies and functions
Direct internal and external Clients to the appropriate personnel to resolve more complex questions or problems
Provide requested research and documentation for internal and external Client requests
4. Process routine daily functions such as:
Complete daily Internal Client requests received via e-mail in a timely manner such as, but not limited to: change of address, account transfers, stop payments, account research, sweep transfers, ACH transfers, transaction & client corrections, etc.
Monitor dormant accounts and assist with filing annual escheatment in accordance with the State of Illinois
Prepare reconciliations for assigned general ledgers and other internal accounts such as, but not limited to: ATM control and settlement, official checks, ACH settlement, ICS and CDARS, federal withholding, in process, etc.
Issue and balance check files
Review and approve mobile & merchant deposit review exceptions
Legal requests such as: levies, garnishments, subpoena for records, etc.
Chex Systems maintenance and reporting
Fraudulent claim processing
Other duties as assigned
Knowledge, Skills & Abilities:
A working understanding and application of all policies, procedures and regulations pertaining to Deposit Operations
Ability to operate in a team environment to accomplish shared goals
Ability to multi-task and effectively manage time
Ability to perform tasks quickly and accurately
Good mathematical and problem solving skills
Tact and diplomacy in dealing with both clients and employees
Good communication skills and pleasant telephone manner
Proficient computer skills
Training & Experience:
High school diploma or GED
5 year of banking experience with at least 3 years of deposit operations experience preferred
Fiserv application helpful
Internal Number: 40230
About First Bank of Highland Park
First Bank of Highland Park is a community bank committed to our Clients and the community at large. We have worked side-by-side with our Clients since 1955 combining practicality with creativity, while always remaining a consistent and steady financial partner in good and bad economies.Our mission is to provide our Clients with exceptional service coupled with competitive rates and products without bureaucracy. We understand that banking today is more challenging than yesterday, but as a family business, we understand the advantage of being able to remain visionary and focused on the long term picture. Additionally, being independently owned and operated, allows us the authority and flexibility to make decisions quickly. That translates to exceptional service from experienced bankers and staff.First Bank of Highland Park offers an exceptional benefits program and a highly competitive compensation package.First Bank of Highland Park conducts credit and background checks on all candidates.First Bank of Highland Park is an Equal Opportunity Employer: disability/veteran.To Apply: Send email with attached resume to firstname.lastname@example.org.