The Bank Deposit Operations Analyst is responsible for day-to-day deposit processing and servicing operations for Nelnet Bank. This role is a key first line of defense and customer facing role. Nelnet Bank is an online de novo industrial loan charter bank, focused on education financing and regulated by the FDIC and Utah Department of Financial Institutions. As a de novo bank, this position will also require additional responsibilities in support of the Bank’s Anti Money Laundering and Community Reinvestment Act programs, as well as various Administrative tasks and special Projects during the initial bank launch period.
Work closely with Deposit Operations Director to ensure program compliance with applicable laws and regulations.
Assist with creation and testing of new products and services
Manage day-to-day processing and management reporting
Process daily exception items
Assist with creation and maintenance of deposit policies and procedures
Assist with creation of training material and training of customer support staff
Handle escalated customer issues and concerns
Quality check customer service communications and processes
Assist with preparation for audits
Review, decision, and document results of possible matches to the OFAC and 314a lists
Review reports related to unusual activity and escalate possible suspicious activity to BSA/AML Officer.
Perform enhanced due diligence reviews for customers with elevated risk.
Assist with Community Reinvestment Act tasks as assigned.
Other initiatives, special projects, and duties as assigned.
Bachelor’s degree preferably in business or related field
Financial institutions, online deposit platforms, and service industry experience critical
Deposit operations and back office understanding of Fiserv DNA platform helpful
Must possess ability to engage others and to work collaboratively with all departments across the organization.
Customer service supervision experience preferred
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Exceptional interpersonal and customer service abilities
Excellent analytical, leadership, and problem solving skills
Organized, process oriented, and driven toward measurable results
Ability to motivate and coach others
Knowledge and understanding of laws and regulations relating to banking, retail deposit acquisition, and servicing, such as but not limited to; Reg E, D, DD, CC; Unclaimed Property; and Unfair, Deceptive Acts or Practices (UDAP) and Unfair, Deceptive, Abusive Acts and Practices (UDAAP) standards, BSA/AML and OFAC, etc.
Experience with development of policies and procedures
Ability to take direction and then work independently on multiple issues concurrently, and to exercise independent judgment in establishing priorities
Ability to succeed in a fast pace, heavy workload, entrepreneurial environment
Ability to communicate complex concepts clearly
Excellent oral and written skills
Ability to adapt to highly diversified and changing environment, as well as the dynamics and challenges of a business start up
Proficiency in Microsoft Office Suite of products
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.
Nelnet is a Drug Free and Tobacco Free Workplace.
Telecommuting is allowed.
Internal Number: 2020-10967
About Nelnet Bank
Building from our decades of success as a leading servicer and underwriter of student loans, Nelnet Bank will allow us to serve our customers through a broader lens. Our highly experienced management team has plans to establish quality products and experiences for our online customers, while actively supporting our new Utah home. We look forward to bringing consumers new options for private student loans – for higher education and for families seeking private and faith-based K-12 education – as well as student loan refinancing, commercial and retail CDs, and other deposit accounts.