Develop, document and maintain procedures related to Mortgage & Retail loan processing.
Participate in the development and modification of Bank policies related to mortgage and retail loan processing.
Demonstrate strong working knowledge of existing laws and regulations by incorporating adequate controls within processing activities, resulting in minimal audit and examination exceptions.
Manage and lead team of Mortgage & Retail Loan Servicing Support associates ensuring timely completion of performance reviews and providing mentoring and coaching to enhance the performance and development of associates.
Develop and maintain strong working relationships with Mortgage and Retail lending lines of business. Coordinate actions to create positive outcomes that support growth, efficient processing, and positive customer service experiences.
Develop and monitor key performance metrics utilized to measure service performance of functions within the team. Demonstrate the ability to develop and implement corrective action to improve performance that is not meeting established minimal acceptable performance standards.
Develop and monitor staffing models to aid in the analysis of staffing needs, areas of significant effort where process reviews may be required to improve workforce utilization, and to facilitate analysis of changing staffing needs within the team. Demonstrate the ability to recognize and plan for high volume periods and take necessary actions to ensure appropriate staffing is available to support needs during these periods.
Demonstrate knowledge of industry trends and a proactive approach to incorporating changes into processes, procedures, and technology with a focus on improving process efficiency and straight through processing.
Demonstrate effective problem resolution by making effective recommendations and implementing appropriate corrective action.
Demonstrate effective vendor management capabilities. Provide input during the annual review process and participate in the review of potential new vendors.
Participate in and lead activities related to bank and system integrations ensuring minimal disruptions to customer service and ensuring accuracy of data throughout the process.
Demonstrate understanding of accounting requirements related to financial reporting for mortgage and retail loans. Ensure accurate reporting of financial data and timely and accurate clearing of reconciling items.
EDUCATION and TRAINING
Requires Bachelor's degree OR 6 years related experience in the financial services industry.
Requires a minimum of 3 years leadership experience.
Requires experience with PCs and spreadsheet / word processing.
Strong oral and written communication skills.
Solid project and time management skills.
Corporate policies and procedures: CIP, Red Flag, FCRA, Reg Z, RESPA, USA PATRIOT ACT, etc.
Develop new procedures and approaches to solve problems.
Multi-task and work independently.
Make independent decisions for which there are not always precedents.
Establish and maintain collaborative partnerships at all levels throughout the organization.
EOE of Minorities/Females/Vets/Disability
Internal Number: MORTG02527
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.