Relationship Manager

First State Bank – Job Description

Job Title:                  Relationship Manager                            Status      Non-Exempt

Department:             Retail Services

Reports To:               Retail Services

Primary Purpose of the JOB:

The Relationship Manager is actively engaged and participates in all sales/service activities to achieve desired results in deposit and customer relationship growth and retention while managing staff in the absence of the Branch Manager.  

Essential DUTIES:

• Perform accurate transaction processing within established guidelines, policies and procedures for all customer transactions
• Protect the bank’s assets by adhering to all security, confidentiality and compliance polices
• Maintain a professional decorum and the highest of standards in the delivery of quality customer service
• Actively engage in the sales routines and methodologies to deepen/widen customer relationships while becoming a needs based solution provider
• Maintain acceptable cash balancing records.
• Opens new accounts, as well as maintenance of existing accounts in an efficient and accurate manner
• Accepts and processes consumer loan applications and prepares loan documentation for approved loans
• Strong working knowledge of all bank products and services in order to effectively sell, as well as cross sell when appropriate
• Responds quickly to customer’s questions/concerns and resolves all issues appropriately
• Ability to appropriately interview customers to determine their needs and offer solutions
• Perform supervisory duties, including but not limited to, scheduling, training, coaching and counseling, cash controls and audit/compliances functionality.
• Exercise appropriate leadership skills through consistent and objective oversight and motivation of staff, while being actively engaged in attaining branch goals/objectives.
• Perform cross training functions to enable proficiencies of front office work flows.
• Responsible for shipping and receiving of cash shipments
• Participate in sales/leadership activities within the branch
• Assist with branch operational duties
• Creates and maintains a courteous and professional relationship within the corporation, as well as the customers that we service, while maintaining timely daily attendance

Other DUTIES:

• Other duties as assigned

Required Experience/SKILLS:

• Two to four years related job experience
• Cash handling experience
• Strong customer service skills
• Excellent interpersonal skills
• The ability to negotiate, network and supervise 
• Working knowledge of all relevant computer applications
• Must possess knowledge of branch operations, paying and receiving transactions, regulatory compliance, and internal policies and procedures including excellent interpersonal, verbal and written communication skills
• Strong probing, listening, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues when necessary

Required EDUCATION:

• High School Diploma or GED
• Recent and continuing progress towards achieving an educational degree or certificate a plus
• Successful completion of in-house training program or other acceptable on-the job training program

Working CONDITIONS:

• Office environment with little exposure to physical hazards or conditions
• Ability to enter data into a computer and work with computer programs: Microsoft Word and Excel
• Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time
• Ability to work Saturdays and some evenings required
• Susceptible to robberies
• Ability to lift 20 to 25 pounds

Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and it’s Customer Identification Program.  Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to an including termination.  

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.