Director of Payments & Operational Risk

Duties/Responsibilities

• Partner with Operations process owners in the identification and measurement of risk related to key processes and activities including:
  • Development and monitoring of Key Risk indicators (KRI) for the division.
  • Identification of critical processes and creation of process mapping documents.
  • Control design and monitoring.
• Lead development of risk reporting and dashboards for the Operations division and lines of business and coordinate reporting with the Enterprise Risk Management Team. Risk reporting should include emerging risks, KRI trends, findings and control performance.
• Lead development and completion of operational risk monitoring for the following areas; ACH/RDC, deposit accounts, commercial loans, retail and mortgage loans, debit cards, including fraud monitoring and other Operations functions as identified.
• Participate in the development and modification of Bank policies related to areas of functional oversight.
• Proactively self-identify issues and investigate exceptions identified through regular monitoring in order to confirm whether controls have operated as intended.
• Collaborate with the process & control owners in the determination of corrective action plans for control weaknesses and process improvements, when appropriate.
• Develop and maintain strong working relationships with Risk Management and lines of business. Coordinate actions to create positive outcomes that support growth, efficient processing, and positive customer service experiences.
• Work cross-functionally with the Lines of Business and Risk Management to disseminate KRI information that supports the lines of business in servicing and monitoring customers.
• Demonstrate strong working knowledge of existing laws and regulations ensuring adequate controls exist, resulting in risk mitigation and minimal audit and examination exceptions.

Education and Training

• Requires Bachelor's degree in related field or 5 or more years of financial services industry experience.
• Requires a minimum of 5 years leadership experience.
• Prior audit or risk management experience recommended.
• Knowledge of the financial services industry and its key business functions.
• Knowledge of Microsoft Office.

Qualifications

Knowledge:

• Strong oral and written communication skills
• Strong organizational, technical, analytical, presentation, and critical thinking skills
• Project management methodologies
• Process oriented with demonstrated ability to work independently and meet deadlines

Ability to:

• Identify and evaluate trends, isolate root cause, and come to a resolution
• Interact across all levels of the organization
• Interface with industry organizations and peer institutions to stay abreast of emerging risk topics
• Demonstrate ability to improve efficiency and effectiveness
• Perform duties with frequent time pressures
• Multi-task; support concurrent projects

EOE of Minorities/Females/Veterans/Disability