Foster team spirit within the team and engage the team in process improvement activities to increase productivity and customer service.
Ensure overall department adherence to daily operating standards, concerning compliance with federal and state regulations and internal bank risk control standards.
Coach and monitor the progress of assigned personnel to ensure they are performing the necessary job duties at the level expected.
Leadership of the Exception Item Processing team with responsibility to process daily work volumes in a highly accurate and timely manner.
Ensure department compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
Work with core vendors to test and validate system upgrades and application updates.
Assist in creating, testing, and implementing disaster recovery and business resumption plans for all areas of the department.
Maintain an up-to-date, detailed master document of all processing procedures; identify and implement workflow best practices and procedures.
Hire, supervise and train the Exception Item Processing staff.
Ensure departmental reporting is prepared accurately and timely.
Communicates recurring or serious issues to Senior Management.
Education and Training
Requires a college degree preferably in a business or finance field of study or 5 or more years of financial services industry experience, preferably retail banking, accounting or deposit operations.
AAP Certification preferred; expected to obtain within two years of employment with organizational support.
Requires 3 or more years of previous management experience.
Requires knowledge of Microsoft Office.
Strong oral and written communication skills
Effective management skills
Strong listening and phone skills
Take more than normal care to prevent loss to the Bank due to the high level of risk associated with ACH processing and NSF decision, and the high level of access needed to perform the job
Analyze problems and find solutions for which there may not always be precedents
Resolve issues in a timely and effective manner, including processing, personnel, and customer service issues
Perform duties and make decisions under frequent time pressures
EOE of Minorities, Females, Vets, Disability
Internal Number: EXCEP01748
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.