UMACHA is looking for a passionate candidate to develop and manage education services, as well as support the custom consulting for education services, in accordance with our strategic goals. This individual will plan annual initiatives, meet budget requirements for all categories related to education services while also providing supervision to employees and across teams related to these areas. A large part of this position is to conduct training, both face-to-face and virtually, and assist with the design and development for customized training and consulting opportunities and serve as the primary national contact for payments education work groups and initiatives.
As part of the UMACHA leadership team, participate in determining marketing strategy and branding of Education Services to best meet the needs of members and other stakeholders.
Execute overall strategy for marketing UMACHA’s education programs
Provide Education Services by developing training sessions and programs for member financial institutions and other interested parties
Assist with managing the annual UMACHA/Federal Reserve Bank Navigating Payments Conference
Manage UMACHA’s accreditation programs
Determine annual strategy to maximize the success (measured by pass rate) of UMACHA members in their pursuit of professional certification programs, to include: Accredited ACH Professional (AAP), National Check Professional (NCP) and Accredited Payments Risk Professional (APRP)
Customer Service Respond to member calls, emails and inquiries according to the phone queue
Bachelor’s degree or commensurate work experience
AAP accreditation and expertise required; NCP/APRP preferred; expected that this individual will become accredited in all 3 within 2 years of being hired
Ten or more years of electronic payments work experience, preferably in a financial institution environment
Five or more years of management/leadership experience
Exceptional public speaking, training and educational program development experience and ability
A detailed understanding of certain payment systems, including ACH and image/check, with a more general understanding of wire, international payments and card systems
Able to think strategically as well as develop and implement short and long term objectives for each area of responsibility; able to translate objectives into appropriate training and development curriculum, programs and materials
Strong knowledge of learning design, instructional methods and training techniques including curriculum design principles, adult learning and blended learning theory and strategies, and the design and integration of online and other learning tools.
Excellent verbal communication and interpersonal skills as well as public speaking/presentation skills to small and large local and national groups and the ability to effectively interact with volunteer leaders, staff and external business partners
Excellent writing, grammatical and editing skills to write correspondence, presentations, learning activities and marketing materials
Able to hire, supervise and develop employees; able to establish and maintain specific work goals and objectives or work standards to be achieved by subordinates; able to work as an effective and proactive team-player and role model
Able to deal effectively with a variety of people and personalities; strong collaboration and networking skills; able to build strong business relationships with members and others.
Telecommuting is allowed.
Additional Salary Information: Salary is negotiable based on experience,
Cell phone paid for
About Upper Midwest ACH Association
Financial institutions and corporate members across the Midwest choose UMACHA as a key resource to enhance their understanding of electronic payments. We're known for our extensive knowledge base, our high quality services, as well as our national presence in the payments industry.
Our Mission: We are a best in class provider of payments services, demonstrating our knowledge, professionalism and passion through our quality and dedication to members and stakeholders.
Our Membership: UMACHA serves over 750 member banks, credit unions, affiliates, and partner organizations located in Minnesota, Michigan, Montana, North Dakota, South Dakota, and Wisconsin.