At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Service Advantage Core Values. Incumbent is a service and support representative functioning as the primary, daily contact for Community Private Banking customers and U.S. Bank. Working within delegated authority and/or standard department guidelines, incumbent handles day-to-day client calls, transactions and problem resolution, escalating items beyond specified authority to the assigned Relationship Manager. Responsible for processing consumer account openings and credit requests according to bank and regulatory guidelines by gathering and reviewing the necessary documentation and information within designated time frames. Works proactively to identify potential problems, compliance issues, or fraud to maximize client satisfaction and encourage expansion of the relationship.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
Basic Qualifications - Associate's degree or equivalent work experience - Five or more years of experience in financial services industry
Preferred Skills/Experience - Excellent verbal, written and interpersonal communication skills - Exceptional customer service and problem resolution skills - Superior knowledge of departmental and bank products and services - Proficient computer skills, especially Microsoft Office applications - Strong ability to understand departmental procedures and systems to operate with very limited supervision
Job Branch Banking
Primary Location IL-IL-Springfield
Shift 1st - Daytime
Average Hours Per Week 40
Internal Number: 190037743
About US Bank
At U.S. Bank, you’ll get the support and tools you need to meet your goals and build a meaningful career. We reward top performance and ethical team players. Eligibility for incentives is based on sales referrals, branch growth and/or customer satisfaction