This individual will have specific training/experience related to Business Banking products and services. Individuals in this role are expected to manage existing business client relationships; providing friendly, professional services to Bank clients by conducting appropriate transactions and relevant trouble shooting. Supports Business Bankers to develop new and existing client relationships by educating prospects and clients about the features and benefits of the Bank’s business and consumer products; understands the respective needs of clients and prospects.
In addition, this individual will support the Business Banking Team with functions in order to process and complete items related to credit function and maintaining loan files.
Lastly, this individual serves as a proactive member of the Retail branch team by being additional support for walk in branch traffic.
1. Client Development
Proactively deepens customer relationships by meeting their needs through additional products and services. Actively refers clients to other areas for additional needs.
Successfully onboards all new clients by cross-selling entire suite of products such as Online and Mobile Banking, etc.
On a regular basis, follow up with clients and seek out new opportunities based on client’s needs including recommending product solutions (including cross sales)
2. Client Service and Maintenance
Open new personal and business accounts
Perform maintenance on accounts including, but not limited to, name and address changes, account renewals, signer and beneficiary updates, etc.
Counsel clients on their financial needs making recommendations where necessary and appropriate
Resolve client issues in a tactful and professional manner
Assist with clients Business Loan Application process and closing
Review overdrafts and assist management in sound decisions
Assist in any other client services that may arise including support for other Bank departments as required
3. Banking Product Knowledge
Have full knowledge of all consumer and business banking product features and benefits included but not limited to demand deposits, savings, certificates of deposits, IRAs, Online and Mobile Banking, Home Equity Lines of Credit, certain Treasury Management products
Understand the titling and structuring of various types of accounts
Having a basic knowledge of other products the Bank offers and how to effectively work with other departments to deliver those products to clients
Responsible for increasing knowledge for various product type to client base
Adhere to compliance policies/procedures and internal controls
Assist with any compliance monitoring necessary
Support the Bank’s efforts to ensure successful CRA results by participating in any Bank sponsored CRA activities when available
Address CIP due diligence exceptions related to account opening within 30 days
5. Perform additional duties such as
Attend monthly meetings
Order and arrange supplies
Support Retail Department in any capacity necessary
Other duties as assigned
Knowledge, Skills & Abilities:
Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with clients at all times
Enjoy working with the public
Strong verbal and written communication skills
Current and remains up-to-date in relevant technology and systems
Strong level of accuracy and detail oriented
Ability to be flexible and to multi-task on a regular basis
Strong knowledge of bank deposit products & regulations
Good problem solving skills
Training & Experience:
High school diploma or GED, college graduate preferred
3-5 years previous banking experience
Additional training/education helpful
Fiserv application helpful
Internal Number: 2019-33
About First Bank of Highland Park
First Bank of Highland Park is a community bank committed to our Clients and the community at large. We have worked side-by-side with our Clients since 1955 combining practicality with creativity, while always remaining a consistent and steady financial partner in good and bad economies.
Our mission is to provide our Clients with exceptional service coupled with competitive rates and products without bureaucracy. We understand that banking today is more challenging than yesterday, but as a family business, we understand the advantage of being able to remain visionary and focused on the long term picture. Additionally, being independently owned and operated, allows us the authority and flexibility to make decisions quickly. That translates to exceptional service from experienced bankers and staff.
First Bank of Highland Park offers an exceptional benefits program and a highly competitive compensation package.
First Bank of Highland Park conducts credit and background checks on all candidates.
First Bank of Highland Park is an Equal Opportunity Employer: disability/veteran.
To Apply: Send email with attached resume to firstname.lastname@example.org. Please reference Job Code 2019 - 35.