Partner with business lines to oversee and manage customer impact planning and strategy.
Manage multichannel onboarding program(s) to increase engagement, foster positive customer experience and build loyalty and retention while generating additional sales by assisting customers in maximizing the value of their new Busey relationship.
Develop and execute all operational customer communication, including managing customer support via social media and the annual State of the Customer report.
Maintain design and integrity of corporate brand and culture through internal and external messaging and communications relative to all aspects of customer experience and community relations.
Function as troubleshooter and resource link for service support throughout the organization.
Write letters, memos, customer responses, webpage and other copy as needed in the appropriate tone and with correct grammar and punctuation.
Foster team spirit to improve internal engagement and preserve culture.
Strong oral and written communication skills
Experience managing communications efforts, including the social media channel
Take independent action within established fields and develop new procedures or approaches to problems as needed
Think creatively and bring fresh perspective to tasks
Maintain mental concentration and visual attention for variable lengths of time
Perform duties and make decisions under frequent time pressures
Bachelor's degree in Marketing, Communications, or related field is required.
Requires 3 or more years of marketing and/or communications experience.
Previous management experience is preferred.
Requires knowledge of Microsoft Office and social media.
EOE of Minorities/Females/Vets/Disability
Internal Number: CUSTO01552
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.