The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office ensuring superior levels customer service. The Branch Manager fosters a positive, developmental and results-focused atmosphere, provides support, guidance, and training to their team while embodying the culture and leading by example. The Branch Manager develops new deposit and loan business; provides a superior level of customer service and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch goals through new business sales, referrals and retention of account relationships.
Primary Duties and Responsibilities
Directs and supervises all operational aspects of the Bank branch including customer service, human resources, administration, facilities and sales.
Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through the education of the Bank’s products and services; motivates and monitors cross selling efforts compared to goals; meets with customers to discuss needs or concerns and outlines appropriate Bank services.
Responsible for attaining established Bank and branch goals through active participation in sales management programs.
Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
Knowledge, Skills and Abilities
B.S. or B.A. degree in related field or five (5) years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of branch management operations, lending and supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry.
Solid knowledge of related state and federal banking compliance regulations. Strong knowledge and understanding of Bank operational policies/procedures, and the Bank’s products and services.
Strong sales and marketing experience. Ability to meet sales targets and production goals.
Excellent organizational and time management skills.
Solid knowledge of bank software, Microsoft Office and general personal computer operation.
Advanced math skills with the ability to calculate interest, and percentages;
Exceptional verbal, written and interpersonal communication skills, and ability to speak clearly to customers and employees
Mobility sufficient to perform activities required of position, including travel to all Branch locations.
Manual dexterity for the functional operation of office equipment such as computers, calculators, etc.
Ability to actively engage in necessary communications with both internal and external customers.
We offer a comprehensive benefit package including: health, dental and vision insurance; Company paid short-term and long-term disability insurance and life insurance; paid-time off, 401(k) plan including company match, opportunity for growth and advance, and much more.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Queenstown Bank of Maryland
Queenstown Bank of Maryland
7101 Main ST PO Box 120
Queenstown, MD 21658
410-827-8881 Fax 410-827-4343