The specialist provides product support by maintaining a subject matter expert knowledge level of consumer and business facing Internet based and Card products.
Essential Duties and Responsibilities include the following. Other duties may be assigned that are reasonably within the scope of the position.
New customer setup and support for Retail Internet Banking and Digital Business Banking.
Support for Debit Card and Credit Card programs.
Support for Business Remote Deposit Capture (RDC) program.
Liaison with multiple vendors to support electronic banking and card programs.
Retail, Treasury and Customer Service support.
Other Duties as assigned.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s degree or higher is preferred; Six months to one year related experience and/or training required in area of Online Services support experience recommended. Previous banking experience preferred.
Knowledge, Skills and Abilities
Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write and comprehend simple instructions, short correspondence, and memos.
Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Requires ability to use good judgement in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Ability to accurately handle large sums of cash; Must be goal oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever changing environment.
To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank related programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Illinois National Bank is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
About Illinois National Bank
At INB, a career represents our active commitment to serve businesses in our local community. We continually invest in our employees and in new technologies so that we can provide the most effective, efficient solutions at a reasonable cost. With multiple locations throughout central Illinois, INB has long been considered one of the best places to work locally. And our team at INB truly makes the difference in our community. Our outstanding customer service and loyal customer base would not be possible without a strong staff who cares about our customers and our community. In return, INB offers an extremely competitive benefit package.Full-time employee benefit options include:-Health insurance-Dental insurance-Life insurance-Disability insurance-Supplemental insurance-Medical Reimbursement plan-Dependent Care Reimbursement plan-Tuition Reimbursement plan-401(k) plan with company match-Paid benefit time (holidays, vacation, personal, sick)-Philanthropic programIllinois National Bank is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all... employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law.