The Commercial Loan Service Support Manager is responsible for providing functional, technical and customer service leadership supporting the Loan Servicing and Post Closing Divisions in a dynamic marketplace. This individual promotes and supports customer service and business growth by implementing and maintaining policies, procedures, and performance metrics designed to ensure effective oversight and service for Commercial Loan Service Support departments. This individual will ensure compliance with applicable laws and regulations associated with these activities, as well as provide leadership and supervision for the Commercial Loan Servicing and Post Closing Review Staff and all functions within these departments. The Commercial Loan Service Support Manager will interact with leadership from the Credit Division, Market Presidents, Loan Coordination Manager, Commercial Loan Documentation and Commercial Compliance to ensure cohesiveness between the front line and back office. This role can be located in either Champaign, Illinois or the Greater St. Louis area.
Management of Loan Servicing and Post Closing Review Managers with indirect management of service support associates and the daily functions performed by the group.
Actively participate in the design, maintenance and release testing and implementation of the bank’s Core, Imaging and workflow system to ensure the platforms are utilized to create maximum efficiency and usability for the Loan Servicing and Post Closing Review Teams.
Ensure Loan Servicing staff is trained and proficient on all bank’s systems; Core, nCino, Imaging and other
3rd party systems to ensure accuracy and integrity of loan boarding, funding, payment processing, and general system maintenance.
Ensure Post Closing staff is trained and proficient on all bank’s systems; Core, nCino, Imaging and other 3rd party systems to ensure accuracy and integrity of file review, collateral monitoring, exception resolution, construction disbursing and paid loan processing.
Lead the development and monitoring of key performance metrics utilized to measure service performance within the team. Demonstrate the ability to guide others through the development and implementation of corrective action to improve performance that is not meeting established minimal acceptable performance standards.
Develop and maintain strong working relationships with all Commercial Banking lines of business. Adhere to high level of client service to internal and external clients personally and by team members.
Adherence to bank policies, regulatory requirements and SOX standards. Maintain acceptable level of compliance with Internal Audit and Loan Review standards resulting in minimal findings.
Oversee various departmental processes and author of departmental policy and procedure. Compliance with internal and external regulatory requirements while providing exemplary internal and external client service and cohesiveness between the front line and back office.
Strong knowledge of commercial loan servicing and post closing requirements, including knowledge of Jack Henry Silverlake and nCino is highly preferred.
Knowledge of bank regulations and compliance issues.
Strong leadership and managerial skills.
Excellent written and verbal communication skills with co-workers, management, internal and external clients, and other third party vendor’s in a courteous and professional manner.
Work requires continual attention to detail in composing and proofing materials, establishing priorities and meeting deadlines. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Ability to prioritize projects, identify, problem solve and exercise exceptional use of good judgment with respect to issues/circumstances as they arise.
Must be able to work independently and as part of a team.
Must be able to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action.
Must be able to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing.
Must have excellent verbal and written communication skills.
Bachelor’s degree in Business, Finance, Accounting or Economics; equivalent years of relevant work experience may be considered in lieu of a degree.
Minimum of 5 to 7 years’ experience in loan servicing and collateral monitoring, specializing in comical loans.
Proficient knowledge of Microsoft Office Software and ability to master other proprietary banking systems.
EOE of Minorities/Females/Vets/Disability
As of March 31, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.54 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.73 billion as of March 31, 2019, is headquartered in Champaign, Illinois and has forty-four banking centers serving Illinois, thirteen banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of March 31, 2019, assets under care were approximately $7.30 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2018 Best-In-State Banks-one of five in Illinois and 124 from across the country, equivalent t...o 2.2% of all banks. Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.81 billion as of March 31, 2019, is headquartered in Edwardsville, Illinois and has nineteen banking centers and one loan production office in the greater St. Louis, MO-IL MSA. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of March 31, 2019, assets under care were approximately $1.59 billion.
For more information about us, visit busey.com and 4thebank.com.