The Personal Banker serves as a trusted advisor to our customers by providing consistent and accurate banking transactions while educating customers about STAR’s various financial offerings. The successful candidate effectively performs needs-based interviews with customers looking for opportunities to enhance the customer relationship through the referral and cross-sale of appropriate products and services that will benefit the customer. The Personal Banker provides one point of contact for the customer experience.
As a Personal Banker, essential responsibilities include:
Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of same
Communicate with customers and potential customers to gather information for the evaluation of needs and recommending STAR’s products and services to fit those needs
Accept loan, credit card, and other payments
Accurately balance and maintain cash drawer
Provide superior customer service
Initiate new accounts
Evaluate and respond timely to customer issues, through direct personal action or referral to proper source
Provide customers with account-based information and assist with other services
Maintain and update knowledge relating to bank products, services and procedures
Adhere to and apply all operational policies and procedures
Complete annual compliance training.
Ability to identify and recommend customer solutions
Ability to provide superior customer service
Strong attention to detail with accuracy in processing
Strong organizational skills
Strong oral and written communication skills
Strong critical thinking and problem-solving skills
Ability to perform required duties and to keep current on product and service offerings
Ability to align with STAR’s Core Values and Brand Behaviors
Proficiency in computer skills, including Windows-based systems
About STAR Financial Bank
STAR Financial Group, Inc. is the parent company of STAR Financial Bank, an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions and innovative use of technology. In addition, two wholly owned subsidiaries, STAR Wealth Management and STAR Insurance Agency, offer licensed professional services in financial planning, trust and asset management, and insurance. STAR Financial Group has grown to $1.86 billion in assets with 47 locations in central and northeast Indiana.