Manages the operations of the branch and performs a full range of retail banking services, including teller functions, new accounts and consumer loans, for individual customers, with emphasis on deposit and fee-based services. Meets with customers to discuss needs and identify/recommend solutions to needs. Willingly rotates between locations, as needed.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:
Management of the operations of the branch, which includes security, scheduling and oversight of Universal Banker staff.
Management oversight of the Universal Bankers and New Account Specialists, including performance evaluations and goal setting.
Functions as Teller, receiving and processing Teller transactions accurately and timely. Follows Bank procedures when performing transactions on teller system and other required equipment. Assists in reconciling errors or discrepancies for self and others.
Performs all activities related to the opening or closing of various types of time and demand deposit accounts, including certificates of deposits, checking accounts, and savings products. Perform a wide range of services including, servicing and maintenance for, debit cards, CDs, HSAs, IRAs, safe deposit boxes, including address changes, stop payments, transfers, and processes check orders.
Reviews customer account files to ensure completeness and accuracy, as well as taking ownership of customer issues to ensure problem resolution.
Informs customers on a variety of technology resources to assist them and make banking easier and more convenient.
Acknowledge all customers entering bank with personalized customer service through effective lobby management.
Ensures applicable regulations, disclosures, policies, and procedures are followed and is trained on depository/lending compliance regulations. Also responsible in training Universal Bankers and New Account Specialists.
Provides quality, personalized service to ensure customer satisfaction and retention. Interacts with customers to identify their needs. Cross sells and/or refers Bank products and services to customers. Develops new client relationships from referrals and makes referrals to appropriate staff, such as lending or retail department.
Oversees branch security and maintenance of facility.
Takes credit applications for overdraft protection and consumer loans. Is a trained consumer lender. Ensures that applicable regulations, disclosures, policies, and procedures are observed and credit quality is aligned with Loan Policy and credit quality guidelines.
Bachelors Degree in business or related area, or equivalent combination of education and experience preferred
3-5 years related retail banking experience
Other Skills and Abilities
Strong communication skills
Customer service focused
Maintain confidentiality of customer information
Resourceful, well organized and ability to multitask
Effective problem-solving and decision-making skills
Strong attention to detail
Benefits for Full-Time employees include health insurance, paid holidays and PTO, tuition reimbursement, long-term disability plan, 401K retirement plan, optional vision and dental insurance and more!
Prescreening for all applicants include credit history, background checks and drug testing.
About First National Bank
First National Bank is a community owned Bank. We began our journey in 1913 in Cloverdale, Indiana. We currently have 7 full service locations. We offer competitive pay and benefits. We hope you are interested in joining our team.