Developing new and existing clients’ accounts relationships through educating prospects and clients about features and benefits of the Bank’s personal and commercial banking products and understanding their respective needs. Serves as a proactive member of the Retail branch team by being the initial sales and service contact for the new and existing client. Effectively manages existing clients book of business to support the retention and growth of profitable client relationships through sales of deposit, loan and other banking products.
1. Client Development
Proactively deepens customer relationships by meeting their needs through additional products and services. Actively refers clients to other areas for additional needs. As well as successfully identify and develop prospects into new relationships
Successfully onboards all new clients by cross-selling entire suite of products such as Online and Mobile Banking, etc.
On a regular basis, follow up with clients and seek out new opportunities based on client’s needs including recommending product solutions (including cross sales)
Partners with other bank employees developing, communicating, and implementing the sales strategy in order to meet/exceed business objectives and exchanges leads/referrals. Conducts joint outside sales calls with employees at prospects or clients places of business
Builds and maintains a robust external referral base (COI – Center of Influence) and Maintains a visible market presence)
Regularly attend local networking events to promote the Bank and develop additional contacts
2. Client Service and Maintenance
Open new personal and business accounts
Perform maintenance on accounts including but not limited to name and address changes, account renewals, signer and beneficiary updates, etc.
Counsel clients on their financial needs making recommendations where necessary and appropriate
Resolve client issues in a tactful and professional manner
Assist with clients Home Equity Applications
Review overdrafts and assist management in sound decisions
Assist in any other client services that may arise
3. Banking Product Knowledge:
Have full knowledge of all retail banking products features and benefits included but not limited to demand deposits, savings, certificates of deposits, IRAs, Online and Mobile Banking, Home Equity Lines of Credit.
Understand the titling and structuring of various types of accounts.
Having a basic knowledge of other products the bank offers
Responsible for increasing knowledge for various product type to client base
Adhere to compliance policies/procedures and internal controls
Assist with any compliance monitoring necessary
Support the Bank’s efforts to ensure successful CRA results by participating in any Bank sponsored CRA activities when available
Address CIP due diligence exceptions related to account opening within 30 days
5. Perform Additional Duties such as:
Support Retail Department in any capacity necessary
Support Manager and VP/Multi Market Manager with any special projects or reporting necessary
Other duties as assigned
Knowledge, Skills & Requirements:
Tact & diplomacy in dealing with clients
Enjoy working with the public
Strong verbal and written communication skills
Current and remains up-to-date in relevant technology and systems
Strong level of accuracy and detail oriented
Knowledge of bank products and regulations
Good problem solving skills
Training & Experience:
High school diploma or GED
2-3 years previous banking experience
Additional training/education helpful
Fiserv application helpful
Internal Number: 2019 10
About First Bank of Highland Park
First Bank of Highland Park is a community bank committed to our Clients and the community at large. We have worked side-by-side with our Clients since 1955 combining practicality with creativity, while always remaining a consistent and steady financial partner in good and bad economies.
Our mission is to provide our Clients with exceptional service coupled with competitive rates and products without bureaucracy. We understand that banking today is more challenging than yesterday, but as a family business, we understand the advantage of being able to remain visionary and focused on the long term picture. Additionally, being independently owned and operated, allows us the authority and flexibility to make decisions quickly. That translates to exceptional service from experienced bankers and staff.
First Bank of Highland Park offers an exceptional benefits program and a highly competitive compensation package.
First Bank of Highland Park conducts credit and background checks on all candidates.
First Bank of Highland Park is an Equal Opportunity Employer: disability/veteran.
To Apply: Send email with attached resume to firstname.lastname@example.org. Please reference Job Code 2019 - 03.