The Head Teller has responsibility for all activity that occurs behind the teller line.
Be knowledgeable about all bank products in order to cross sell to new and existing customers.
Provides a superior level of customer service.
Actively support sales and service initiatives, including encouraging teller referrals.
Display and provide leadership and professionalism to the teller line.
Operate a teller line based on safe and sound operating procedures.
Maintain branch files required by the Operations, Audit, Compliance and other departments.
Serve as vault teller if needed.
Be the primary contact and liaison between the teller line and other departments.
Assist with the audit process and insure accuracy in execution of procedures.
Assist with the training of new tellers and monitor their development.
Perform all routine banking service functions, including but not limited to, customer deposits, payments, account maintenance, check cashing and withdrawals.
Manages and balances cash drawer.
Prepares daily paperwork and reports according to branch procedures.
Other duties as assigned by manager.
High school diploma or GED with 6 months cash handling experience.
Excellent oral and written communication skills.
Ability to perform basic math functions.
Ability to work with a computer and effectively use standard office equipment.
Maintain a courteous and professional demeanor.
Complete teller training and computer classes.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be
an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
About CresCom Bank
CresCom Bank, a leader in community banking, is dedicated to providing exceptional customer service and quality products to the communities it calls home, and prides itself on its strong knowledge of local business and economic trends. Currently, CresCom Bank has 61 branch locations throughout the Carolinas and also owns Crescent Mortgage Company. In 2015, Carolina Financial Corporation (NASDAQ: CARO) ranked #1 on American Banker’s list of “Top 200 Community Banks and Thrifts as Ranked by Three-Year Average ROE.” It was also added to the Nasdaq Community Bank Index (ABAQ) by the American Banker’s Association. As of June 30, 2018, Carolina Financial had approximately $3.6 billion in total assets. Crescent Mortgage Company originates loans in 47 states partnering with community banks, credit unions and mortgage brokers.