Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Perform transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds. 2. Perform more complex transactions (with assistance as necessary) such as: a. large commercial deposits; b. close out transactions; c. cash advances. 3. Provide professional client service, which includes, but is not limited to: performing accurate transactions, welcome the client, smiling, using the client’s name during the transaction, and thanking each client for his or her business. 4. Handle proportionate volume of work based on branch demands. 5. Adhere to internal controls, operational procedures as outlined in Branch Operations Manual (BOM), and risk management policies. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. 6. Support team sales process by making client calls, checking for client offers, and identifying client needs or opportunities fulfilling the need or referring the client to the appropriate branch team members or specialist. 7. Ensures high-level of client service by performing basic client service maintenance (e.g. account reconciliation, address changes, stop payments, transfer, processing check orders). 8. Serve as secondary (back-up) contact for new account openings and problem resolution, cross-selling or referring applicable products and services to clients and prospects. 9. Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings. 10. Responsible for attending applicable training classes and completing computer-based training.
Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High School diploma, or equivalent education and related training 2. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects 3. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation 4. Ability to multi-task under time restraints 5. Ability to speak fluent English 6. Ability to complete Bank training required for Branch Bankers 7. Ability to lift a minimum of 30 lbs 8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 9. Ability to work weekends and/or extended hours and regular; reliable attendance is critical 10. Ability to travel, occasionally overnight
Desired Skills: 1. Associate’s degree, or equivalent education and related training. 2. One year of client sales or service experience
BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
Internal Number: R0011408
At BB&T, we believe our associates are our most valuable asset. We operate on the principle that each individual is capable of having a positive impact on the organization. This belief has allowed BB&T to evolve into one of the financial service industry’s top performers.
BB&T is much more than a bank. Building on a long tradition of excellence in community banking, BB&T offers a wide range of financial services including retail and commercial banking, investments, insurance, wealth management, asset management, mortgage, corporate banking, capital markets and specialized lending. Based in Winston-Salem, N.C., BB&T has more than 35,000 associates and operates more than 2,100 financial centers in 15 states and Washington, D.C. A Fortune 500 company, BB&T was recognized as one of Forbes' 2017 Best Banks in America and is consistently recognized for outstanding client service by Greenwich Associates for small business and middle market banking. Our success as an organization is based on the vision, mission and values that comprise the BB&T philosophy. Adhering to this philosophy will lead you, the individual, and us, as an organization, to create the best financial organization possible.
We invite you to join our winning team at BB&T!