Forreston State Bank is currently seeking an Operations Specialist position that is responsible for communicating and coordinating between all departments and locations to facilitate timely and accurate processing of all customer transactions. This position is an extensive role in which he/she will be required to follow sound operational procedures to ensure successful results in loss control. The position of Operations Specialist provides support to employee inquiries to uphold excellent customer service and problem resolution, in accordance with Forreston State Bank policies.
Responsibilities and Expectations:
Perform daily office responsibilities, working with the Customer Service staff, to maintain the efficient operation of all bank branches.
Knowledge of policies, procedures and bank regulations in order to perform the necessary duties.
Perform in Operational Procedures including all back office customer troubleshooting.
Resolves processing problems and remains proficient on Proof Imaging System.
Accept Remote Deposit and ACH files for processing
Balance General Ledger daily validating overall bank, cash and all modules DDA, CDA and LNA are in balance.
Perform detailed research/adjustment functions of customer electronic transactions, both ACH and POS (Reg E)
Reconcile internal bank account and Correspondent Bank accounts
Process incoming and outgoing wires
Verify accuracy of file posting thru the Precision Service Center
Perform file maintenance on existing and new deposit accounts
Efficient in both consumer and business online and mobile banking and customer troubleshooting
Assist with customer phone calls
Assist in preparing presentations, analysis, letters, spreadsheets, graphs etc.
Assists in creating and maintaining various procedures.
Assist in various duties that arise as needed
Associate Degree in related field, or equivalent education, training and experience.
Knowledge of Fiserv systems, along with Precision core (not required but preferred).
Ability to work under pressure and multi-task in a fast paced work environment.
Minimum of 2 years of banking experience.
Excellent verbal, listening and communications skills.
Self-motivated; people oriented.
Requires the ability to take initiative and utilize some independent judgment in decision making and proficiency in problem resolution.
Ability to work as part of a team with diverse backgrounds.
Strong knowledge of all Microsoft Office products used by bank including Word, Excel, PowerPoint, Outlook.
Strong numeric and grammatical aptitude.
Excellent organization and follow through skills.
Knowledge of accounting principles.
Excellent organizational skills, detail oriented
Strong operating and computer skills
Equal Opportunity Employer
Internal Number: Ops10.29.18
About Forreston State Bank
For generations, Forreston State Bank has been a premier locally owned financial institution. Since 1887, we have taken great pride serving communities in Northern Illinois. Headquartered in Forreston, Illinois, we are a member of High Point Financial Services, Inc. Forreston State Bank has had continued growth and continues to serve and grow within the communities we serve today. Forreston State Bank has three locations with our main office located at 200 Main Street at the corner of Walnut and Main in the business district of Forreston, Illinois. Our branches are located at 996 W. Fairview Road at the intersection of Route 26 North and Fairview Road 2 minutes outside of Freeport, Illinois and at 717 N. Kent Road in Kent, Illinois.
The ultimate goal of Forreston State Bank is to provide the best of what banking can offer, as we have since 1887:
•Local leadership and relationship professionals.
•Community involvement with talent, time and contributions.
•Local decision making.
•Local boards of directors who are committed and engaged to ensure that the voice of the customer is heard.