As an important member of United Capital Financial Advisers, Inc., the Relationship Manager acts as the primary point of contact for assigned clients. This individual is responsible for the management and monitoring of the relationship ensuring a consistent positive client experience including working with the team to ensure all commitments are completed and followed through in a timely manner.
This position requires a pro-active approach and ability to independently carry out the duties of the position. The ideal candidate should exhibit high standards,excellent communication skills, good judgment and ability to take initiative. The ability to effectively manage time and multi-task with attention to detail is critical to this role.
II. ESSENTIAL RESPONSIBILITIES
Actively participate in all assigned Managing Director or Wealth Adviser clientmeetings.
Demonstrate the ability to escalate potential client issues to Managing Director or Wealth Adviser as appropriate.
Actively document all notes and action items during client meetings and ensure all commitments made by the Managing Director or Wealth Adviser are being completed in a timely manner.
Review task assignments for each client and work directly with team members to ensure all follow-up and action items as a result of client meetings are documented in Salesforce and completed within the specified time frame.
Under the direct oversight of the Managing Director or Wealth Adviser, actively engage in Client Case Prep meetings, providing recommendations and feedback relative to the client’s financial plan as appropriate.
Responsible for reviewing statements, forecasting review data, developing a meeting agenda forma t, creating presentations, case documentation and deliverables for all assigned clients.
Manage developing and maintaining suitability documentation utilizing client file standards.
Ensure compliance notation is adhered to; demonstrate suitable and appropriate recommendations to ensure quality standards, including full and fair disclosure. Initiate, process and follow-up on new business, including the accurate completion and execution of Mind Map
Client Relationship Management
Act as the primary point of contact for all client interactions, working with team members to ensure a timely response to all client questions and concerns. Establish and maintain positive relationships with existing firm clients to ensure client satisfaction.
Professional Growth & Development:
Provide thoughts and feedback relative to operational procedures for servicing clients including making recommendations for increased efficiency within the current process.
III. POSITION SPECIFICATIONS
Experience and Education:
A Bachelor's degree is preferred.
Must have 3-5 years working in a Client Service
Comprehensive knowledge of financial industry.
Skills and Knowledge:
Demonstrates analytical ability, good judgment, problem solving, responsibility, personal integrity, and is able to deal with confidential information on a daily basis.
A self-starter with a strong sense of ownership, positive professional attitude and demeanor.
Must be able to exercise judgment, tact and diplomacy on behalf of supervisors when dealing with other executives and levels of management.
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
Proficient in Google Apps
Experience in Salesforce highly desired.
Excellent customer service, good oral and written communication skills.
Professional and articulate with strong attention to detail.
Ability to work efficiently, effectively and independently to see projects through to conclusion.
Excellent time management, strong organizational skills, ability to prioritize multiple tasks and anticipate potential problems.
Founded in 2005 by Joe Duran, United Capital is the first and largest Financial Life Management firm, with more than 80 offices nationwide and more than $16 billion in assets under management.
A financial adviser should help you answer the most important questions: “Am I OK?” and “Can I live the life I want?” That philosophy inspired us to create United Capital — and it’s what continues to driv...e us today. Our Financial Life Management approach goes beyond traditional financial planning and investment management by incorporating your ideal life to give you complete clarity, confidence and control in your financial life.
We’re here to improve people’s lives by bringing truth, understanding and discipline to the financial choices they make every day. We’ve created simple, yet powerful tools and processes to uncover the “why” behind your money. From there, we tailor advice, a financial plan and an investment strategy to help you meet your life goals — not just your financial goals.